Join
Hire
Customer Support
That Helps People Decide
European customer support and sales operations partner for e-commerce brands.
We help businesses grow by taking on customer communications that influence decisions, increase conversions, and build long-term trust. Our work goes beyond simply answering questions — we support customers at key points in their journey to purchase.
Vision
We become part of your brand
We don’t work as an external contractor. Our team dives deep into each project: the product, the values, the tone of communication, and the expectations of our clients.
We communicate with our clients as if we were working inside your company — because in essence, we are.
All Tasks
Waiting for approval
Payroll management
Due on 2nd july
Employee Tracking
2 days ago
Social media post
Cancelled by user
Lead list
70% prepared
Payment reminder
sent to selected clients
Competence
Built on real call center experience
SupportiYa grew out of many years of practical work with customers over the phone.
Сalls, order confirmations, and work with objections that taught us to understand what really influences customer decisions and sales.
Today, we use this experience in chats, instant messengers, and phone conversations.
2023
Personal approach and constant optimization
We do not have universal solutions. Each collaboration begins with testing different work models. We analyze the results and constantly improve processes. Our focus is always on:
Customer Satisfaction & Trust
Building stronger relationships through consistent, high-quality customer experiences.
Higher Average Order Value
Increasing basket value through personalized upsell and cross-sell strategies.
Higher Conversion
Continuously optimizing customer interactions to turn more opportunities into confirmed sales.
Higher Delivery Rate
Improving order quality and customer commitment to help more confirmed orders become successfully delivered sales.
Average check: 61,71
Returned - Average quantity: 1,19
Returned - Average product cost: € 0,00
Returned - Average Shipment Price: € 0,00
Good orders
Quantity
Percentage
$10,876.27
Total
Good orders
4160
87,54%
-
Now
Confirmed orders
2822
67,84%
€171.849,75
Now
Orders shipped
2822
67,84%
€171.849,75
Now
Delivered orders
2603
92,24%
€159.041,75
Now
Customer support during purchase
Questions before placing an order, incoming and outgoing calls, helping customers make decisions.
Summary
Total Value
$118.548,00
Orders
85,33%
Shipped
69,34%
Delivered
91,09%
Day Change
+$135.50
View Statements
Sales and order processing
Order confirmation, abandoned cart recovery, upsell and cross-sell, COD order tracking.
Average check
€71,05
->
(+41,3%)
100
70
50
30
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
After-sales communication and repeat sales
We contact customers who have already received an order, help with questions about product usage and offer a repeat purchase at the right time. This approach allows you to:
– increase customer LTV
– increase average check
– form long-term brand loyalty
Some of our cases explained:
Case Study 1: Scaling Brand Across Europe
Niche: Skincare & Beauty (Italy & European markets).
Objective:
Establish a dedicated customer support and sales infrastructure from scratch to fuel international expansion and build long-term loyalty.
The Approach:
Created an end-to-end communication strategy covering the entire journey (phone, chat, email, social). We optimized sales scripts, introduced product bundles to boost AOV, incentivized switching from COD to online payments, and launched a retention program for repeat purchases.
The Results:
93%+
Successful Delivery Rate
+€23
Increase in Average Order Value (AOV)
75%
Order Conversion Rate
4.5
Average Trustpilot Rating achieved
Case Study 2: Performance Growth for a COD Brand
Niche: Health supplements, vitamins, and wellness products.
Objective:
Maximize revenue per lead and implement a robust post-sales retention strategy.
The Approach:
Launched a proactive post-sales cycle (re-engaging past customers) and scaled the dedicated team to 16 specialists.
The Results:
134%
Additional sales rate (record-breaking upsell performance)
+€37,5
Net boost in average order value
91%
Successful Delivery Rate
61%
Lead-to-order conversion rate
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Matteo Fago
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Ossama Safriouigo
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Anastasiia Filenkova
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Red
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Andrea
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Erlend
All reviews on
Ania Tulika
Foundress and CEO
SupportiYa was built on a simple idea: to treat every brand as if it were our own.
Over the years, I've learned that great customer support is about much more than answering calls or messages. It builds trust, influences purchasing decisions, and shapes how customers remember a brand.
That's why we don't work like a traditional outsourcing company. We immerse ourselves in every project, take the time to understand the product, the business, and its goals, and become a true extension of our partners' teams. I believe the best results come from openness, accountability, and a genuine commitment to continuous improvement.
These are the principles SupportiYa was built on—and the values that continue to guide us every day.
A Team That Grows With Every Brand
Today, SupportiYa is powered by a team of more than 40 experienced specialists who support e-commerce brands across Europe. Our greatest strength isn't just experience—it's stability. Most of our team members have been with us for years, developing deep expertise and building long-term relationships with the brands they support.
Italian
English
Portuguese
German
Slovak
Czech
Romanian
Polish
People are at the heart of SupportiYa
Comfort and people are the key values of our company. We have no staff turnover. Most specialists have been working with us for years and are fully involved in the work of each brand. This provides stable quality, responsibility and results.
Together, we provide customer support and sales operations in Italian, English, Spanish, Portuguese, German, Slovak, Czech, Romanian, and Polish, allowing brands to deliver a consistent customer experience across multiple international markets.
Every member of our team shares the same goal: to represent your brand with the same care, commitment, and responsibility as if it were our own.
Questions & Answers
Learn more about what SupportiYa has to offer or feel free to contact us at
How does your model work?
Do you support chat and calls?
Do you handle sales?
Do you recover abandoned carts?
Do you offer upsell and cross-sell?
Do you help with repeat purchases?
Do you customize your approach?
Do you integrate with our brand?
Who communicates with customers?
How much does it cost?
How are you different from a call center?
Do you offer custom services?
Join
Hire
Customer Support
That Helps People Decide
European customer support and sales operations partner for e-commerce brands.
We help businesses grow by taking on customer communications that influence decisions, increase conversions, and build long-term trust. Our work goes beyond simply answering questions — we support customers at key points in their journey to purchase.
Vision
We become part of your brand
We don’t work as an external contractor. Our team dives deep into each project: the product, the values, the tone of communication, and the expectations of our clients.
We communicate with our clients as if we were working inside your company — because in essence, we are.
All Tasks
Waiting for approval
Payroll management
Due on 2nd july
Employee Tracking
2 days ago
Social media post
Cancelled by user
Lead list
70% prepared
Payment reminder
sent to selected clients
Competence
Built on real call center experience
SupportiYa grew out of many years of practical work with customers over the phone.
Сalls, order confirmations, and work with objections that taught us to understand what really influences customer decisions and sales.
Today, we use this experience in chats, instant messengers, and phone conversations.
2023
Personal approach and constant optimization
We do not have universal solutions. Each collaboration begins with testing different work models. We analyze the results and constantly improve processes. Our focus is always on:
Customer Satisfaction & Trust
Building stronger relationships through consistent, high-quality customer experiences.
Higher Average Order Value
Increasing basket value through personalized upsell and cross-sell strategies.
Higher Conversion
Continuously optimizing customer interactions to turn more opportunities into confirmed sales.
Higher Delivery Rate
Improving order quality and customer commitment to help more confirmed orders become successfully delivered sales.
Average check: 61,71
Returned - Average quantity: 1,19
Returned - Average product cost: € 0,00
Returned - Average Shipment Price: € 0,00
Good orders
Quantity
Percentage
$10,876.27
Total
Good orders
4160
87,54%
-
Now
Confirmed orders
2822
67,84%
€171.849,75
Now
Orders shipped
2822
67,84%
€171.849,75
Now
Delivered orders
2603
92,24%
€159.041,75
Now
Customer support during purchase
Questions before placing an order, incoming and outgoing calls, helping customers make decisions.
Summary
Total Value
$118.548,00
Orders
85,33%
Shipped
69,34%
Delivered
91,09%
Day Change
+$135.50
View Statements
Sales and order processing
Order confirmation, abandoned cart recovery, upsell and cross-sell, COD order tracking.
Average check
€71,05
->
(+41,3%)
100
70
50
30
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
After-sales communication and repeat sales
We contact customers who have already received an order, help with questions about product usage and offer a repeat purchase at the right time. This approach allows you to:
– increase customer LTV
– increase average check
– form long-term brand loyalty
Some of our cases explained:
Case Study 1: Scaling Brand Across Europe
Niche: Skincare & Beauty (Italy & European markets).
Objective:
Establish a dedicated customer support and sales infrastructure from scratch to fuel international expansion and build long-term loyalty.
The Approach:
Created an end-to-end communication strategy covering the entire journey (phone, chat, email, social). We optimized sales scripts, introduced product bundles to boost AOV, incentivized switching from COD to online payments, and launched a retention program for repeat purchases.
The Results:
93%+
Successful Delivery Rate
+€23
Increase in Average Order Value (AOV)
75%
Order Conversion Rate
4.5
Average Trustpilot Rating achieved
Case Study 2: Performance Growth for a COD Brand
Niche: Health supplements, vitamins, and wellness products.
Objective:
Maximize revenue per lead and implement a robust post-sales retention strategy.
The Approach:
Launched a proactive post-sales cycle (re-engaging past customers) and scaled the dedicated team to 16 specialists.
The Results:
134%
Additional sales rate (record-breaking upsell performance)
+€37,5
Net boost in average order value
91%
Successful Delivery Rate
61%
Lead-to-order conversion rate
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Matteo Fago
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Ossama Safriouigo
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Anastasiia Filenkova
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Red
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Andrea
“We have been working for almost a year with SupportiYa to enhance our customer support and reduce the churn rate on membership. Their work is always very accurate and proactive in resolving the inevitable issues that arise when managing complex customer questions. Their conversion rates on our KPIs are also very satisfactory. I fully recommend their excellent service!”
Erlend
All reviews on
Ania Tulika
Foundress and CEO
SupportiYa was built on a simple idea: to treat every brand as if it were our own.
Over the years, I've learned that great customer support is about much more than answering calls or messages. It builds trust, influences purchasing decisions, and shapes how customers remember a brand.
That's why we don't work like a traditional outsourcing company. We immerse ourselves in every project, take the time to understand the product, the business, and its goals, and become a true extension of our partners' teams. I believe the best results come from openness, accountability, and a genuine commitment to continuous improvement.
These are the principles SupportiYa was built on—and the values that continue to guide us every day.
A Team That Grows With Every Brand
Today, SupportiYa is powered by a team of more than 40 experienced specialists who support e-commerce brands across Europe. Our greatest strength isn't just experience—it's stability. Most of our team members have been with us for years, developing deep expertise and building long-term relationships with the brands they support.
Italian
English
Portuguese
German
Slovak
Czech
Romanian
Polish
People are at the heart of SupportiYa
Comfort and people are the key values of our company. We have no staff turnover. Most specialists have been working with us for years and are fully involved in the work of each brand. This provides stable quality, responsibility and results.
Together, we provide customer support and sales operations in Italian, English, Spanish, Portuguese, German, Slovak, Czech, Romanian, and Polish, allowing brands to deliver a consistent customer experience across multiple international markets.
Every member of our team shares the same goal: to represent your brand with the same care, commitment, and responsibility as if it were our own.
Questions & Answers
Learn more about what SupportiYa has to offer or feel free to contact us at